Nike Nwaigbo
CUSTOMER SERVICE MANAGER – Stakeholder Management, CRM, Agile Management
Master of Business Administration (MBA)
@ University of Benin, Nigeria
About Me
Dynamic Customer Service Manager specializing in stakeholder management, CRM, Agile practices, and process optimization, driving client satisfaction and retention.
Customer Relationship Management
95%Agile Project Management
90%Data-Driven Decision Making
85%Operational Excellence
80%43
Projects completed
4000
Cup of coffee
300
Satisfied clients
5
Nominees winner
Services
Customer Onboarding
Tailored strategies ensuring seamless transitions, reduced delays, and long-term partnerships.
Agile Project Management
Scrum, Kanban expertise driving efficient workflows, sprint planning, and backlog refinement.
Service Workflow Optimization
Enhanced productivity through data-driven methods, automation, and process standardization.
Client Relationship Management
Resolving escalations, fostering trust, and improving satisfaction through personalized engagement.
Data Analysis
Advanced analytics for trend forecasting, dashboard creation, and informed decision-making.
Technical Integration
Streamlined system setups improving SLA compliance, response times, and service delivery efficiency.
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Experience
September 2016 – September 2018
September 2005 – September 2009
Bachelor of Science (B.Sc.)
@ Obafemi Awolowo University, Nigeria
September 2023 – October 2024
Travel Coordinator
Elite Travel Management
October 2016 – March 2023
Service Delivery Manager
British Airways
Recent Works
Elite Travel Management
Client Onboarding Optimization
- Delivered 43 onboarding projects, reducing delays by 40% through improved project tracking.
- Developed structured handovers, enhancing implementation success and client satisfaction rates by 98%.
- Conducted readiness assessments, refining project alignment and reducing timeline inefficiencies by 20%.
Elite Travel Management
Service Workflow Standardization
- Improved SLA compliance by 20% through standardized workflows and enhanced service delivery processes.
- Reduced response times by 30% with real-time tracking and optimized client support strategies.
- Streamlined onboarding processes, increasing training efficiency by 35% and strengthening long-term partnerships.
Clients & Reviews
Alham Webtech
Manager"Exceptional leadership enhanced service delivery, boosting client satisfaction and retention beyond expectations."
John Doe
Supervisor"Proactive problem-solving and streamlined workflows significantly improved project outcomes and team efficiency."
Get In Touch
Let's talk about everything!
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